Recently Hyatt Hotels hosted three Conferences with the theme “Imagine, Innovate & Ignite”. The goal of the Conference was to bring together Room Executives and Directors of Engineering in order to learn from each other, and share Hyatt’s new program plans and ideas. The Conference took place in three different locations across the country, so that all hotels and resorts could attend a Conference in their part of the country. The first took place at the Hyatt Regency O’Hare, just outside of Chicago, which saw Hyatt teams from the Midwest US and Canada. The second took event was hosted by the Hyatt Regency in Long Beach, CA, which welcomed attendees from the Westcoast, including Hawaii and our hometown Vancouver, BC. The third conference took place at the Hyatt Regency near the Baltimore Airport, which made it easy for East Coast property teams to get there.
General Sessions included: Creative thinking and problem solving called “Design Process”; Hyatt brand vision and marketing strategies; guest satisfaction surveys; and meeting individual career goals. Room Executives and Directors of Engineering also had breakout sessions which addressed their particular challenges and opportunities. A lot of thinking was happening!
Each Conference had an evening tradeshow component. As the only mandated vendor of name badges to Hyatt Hotels, Imprint Plus was invited to attend each of the Conferences. I attended in both Chicago and Long Beach, my colleague Melissa Chamberlain represented us in Baltimore. It was a great opportunity to meet with our Hyatt clients in person. We had the chance to find out how we can better service the hotels, and even solve some common issues right there on the spot. There were many takeaways from each of the three evenings.
It also gave us an opportunity to meet other Hyatt vendors and to explore possibilities of working together in servicing this very valuable client. One such opportunity is with a company called Pure Solutions. They are working with Hyatt Hotels to convert 5% of their rooms to allergy free zones. This program is called “Respire by Hyatt”. Hyatt and Pure Solutions require a way to display the Respire rooms using door signage, much like smoke free rooms once did.
I also had the pleasure of meeting Dr. Barney Kenet, “Celeb Dermatologist”, one of the most respected Dermatologists in North America, who has developed a complete amenity program for Hyatt Hotels in association with Gilchrist and Soames. The products are outstanding! I got to take home a sample pack, and became obsessed: so much so that I asked for another pack at the second conference. Thankfully the good folks at Hyatt were happy to oblige.
I also wanted to write a quick word about the two Hyatt Hotels where I stayed. I had been a guest at both the Hyatt O’Hare and Hyatt Long Beach before; what a positive difference! Both properties had been totally renovated since I was last there, and were absolutely beautiful. The rooms were comfortable, and the service sublime. One of my best experiences was being greeted by a Hyatt Team Member who got on the Hyatt Shuttle from O’Hare Airport, who checked me in on her iPad right from the bus. What a great way to start my stay. Needless to say, we’re very impressed with Hyatt’s innovative approach to its business and customer service.