Knowledge Base

Technical Support for Imprint Plus Customers

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Technical Issues?

We are always happy to help. Just send us an email or call tech support at

1-866-540-5417

techsupport@imprintplus.com

Most Recent Articles

How To Be Lean – Lean Management Part 2

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Second Half of an Interview with Bonnie Wall We continue our interview with Bonnie Wall from Imprint Plus™ name badges regarding her thoughts on LEAN management. If you missed the first part of this interview, be sure to catch up with Lean Management – How to Be Lean – Part 1, here. Lean manufacturing to improve cost effectiveness is one of the […]

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Top 5 Patriotic Must-Go-To Destinations

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Celebrate the fourth of July with fireworks, barbecues, and parades – there are many destinations that you can go to for your ultimate patriotic getaway. If you are looking to be adventurous, here are a few recommendations to get you going on Independence Day. 1. Statue of Liberty, New York, New York Lady Liberty embodies […]

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The Ultimate Cheat Sheet in Getting Your Business Ready for Independence Day

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For many businesses, Independence Day is the one celebration that presents a perfect excuse to dress up, have fun, and be the highlight of the summer. It’s the perfect opportunity to get locals and tourists excited and walking out of your store happy and filled with patriotic pride. Take advantage of this Imprint Plus guide […]

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Software Installation – Unknown Publisher message pops up

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When trying to install Name Print Graphics Software, if you receive the message shown below then it simply means you are not installing the most recent version of our software. The message should not affect how your software functions, so you may click “Yes” to proceed with the installation normally. To receive the latest update […]


New Product Videos

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New Product Videos

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How to create a name badge with NPG

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Tutorial on designing a name badge with the wizard in NPG

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Where are my name badge templates?

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“My NPG” or “NamePrint Gr” folder on your desktop When the program is first installed it places a folder onto your desktop called “My NPG” or “NamePrint Gr”; this is the default folder NPG uses to save its templates. Windows 7: C:\ProgramData\NamePrint Gr Copy the above link into an Explorer window. The folder is hidden […]

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Why can I only make 1 badge at a time?

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Go to “Data Entry” Mode You might be working in “Name Badge Design” mode instead of “Data Entry” mode. Go to “Window” -> “Data Entry” to start making your name badges OR restart the program and choose “Start making name badges”.

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My Serial Number doesn’t fit.

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Use the first 16 digits of the serial number. Our old version came with 32 digit serial numbers and our new version comes with 16 digit serial number. We made it possible for you to use the first 16 digits of your 32 digit serial number in the new version of our software. If there […]

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My logo shouldn’t \ doesn’t print

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Check “Print to Printer” in image properties. Go into “Name Badge Design” mode, cancel the wizard and go to “File” -> “Open” and open the template that needs to have the image printed (if the template is not already opened). Double-click on the image and check/uncheck the box “Print to Printer”. Save the template. You […]

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The printed badges are not aligned to the insert sheet

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Check if Product Code matches Template size. At the bottom right corner of the program there are two letters displayed; this is the template size. Now look at your plastic insert sheet and see if it has the same product code. If they do not match up, you will need to create a new template […]

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What is the Imprint Plus mailing address?

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Imprint Plus headquarters are at the following address: 21320 Gordon Way, Unit 260 Richmond, BC V6W1J8 Canada Imprint Plus location in Washington State is: Imprint Plus c/o UPS 19308 70th Ave S. Kent, WA 98032 USA Imprint Plus’  Toronto office is located across the street from the historic St. Lawrence Market at: 100 Front Street […]


Where is my activation code?

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Are you being prompted to enter an activation code? First you need to verify if online activation works. When NamePrint Graphics asks you for an activation code, it can mean a few things: (1) ‘Activate by phone’ was clicked; (2) the serial number was mistyped; or (3) that the program was unable to reach our […]

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Where can I find my serial number?

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I can’t locate the serial number for my NamePrint Graphics software. Where can I find it? You can find your serial number in the following 2 places: 1    On the CD sleeve If you received your copy of NamePrint Graphics software on a CD, the serial number is found the back of the CD sleeve […]

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I got a “Number of activations Exceeded” warning. What does that mean?

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            Every NamePrint Graphics software license comes with a limited amount of activations, in the event that you need to re-install your software at any point. Do you see the above error message? If you get this error, it means that all activations that came with your license have been […]

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I purchased the Imprint Plus software, so why is my software an evaluation version?

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Your software will remain as an evaluation version until it is activated. You will find a serial number (SN) sticker on the back of the CD envelope, which will be used to activate it.

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How do I contact Imprint Plus technical support?

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You can reach Imprint Plus tech support call center 24 hours a day and 7 days a week toll free in the US and Canada at 1-866-540-5417. You can also reach us via email or fax at techsupport@imprintplus.com during our regular business hours of weekdays 9 to 5PST. Advanced issues that can’t be supported by […]

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Will I be charged tax and/or duties?

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Imprint Plus does not charge US customers taxes or duties. State taxes may apply to your order. GST and Provincial Taxes will be charged to Canadian customers. Imprint Plus does not charge tax or duties to International customers, but International customers will bear the cost of any local taxes or duties.

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Can I track my order?

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You will receive an order confirmation by email within 48 hours of placing your order. The confirmation email proves that your order has been placed. A tracking number will be emailed to you when your order ships. *If you do not receive these emails, please contact your Imprint Plus Account Representative at 1-800-563-2464. S/he will […]


Can you bill me?

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es, we can invoice for customers on approved terms. If you are ordering US$250.00+ of Imprint Plus merchandise, you are welcome to complete a credit application and submit it (via fax or email) to our Accounting Department. The Imprint Plus Accounting Department will notify you if and when you are approved for invoicing. You can […]

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When will my credit card get charged?

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Once Imprint Plus receives your order, your credit card will be charged within 24 hours.

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How do I pay?

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US and Canadian customers are welcome to pay by credit card (Visa, Mastercard and American Express only) and checks. Invoicing is permitted on approved terms only. Please note that we charge Visa and Mastercard users in US funds, and charge Amex users in Canadian funds. Daily exchange rates will apply. International customers must pay by […]


Help! I need a rush order!

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We can rush products easily when they are in-stock. These rush orders will ship out within 24 hours plus shipping time. Rush fees may apply. For customized products and details on rush fees, please contact your Imprint Plus Account Representative at 1-800-563-2464.


Will my products come with a guarantee or warranty?

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mprint Plus guarantees your absolute satisfaction. Every product we sell meets our stringent quality and design requirements. Our job is not done until we have exceeded your expectations. The Imprint Plus team commits to 100% satisfaction—guaranteed. Our color matching and screen printing are guaranteed perfect, as well.


What is your minimum order?

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Imprint Plus allows for order of 10+ name badges, or US$50.00+