Check if Product Code matches Template size. At the bottom right corner of the program there are two letters displayed; this is the template size. Now look at your plastic insert sheet and see if it has the same product code. If they do not match up, you will need to create a new template [...]

Are you being prompted to enter an activation code? First you need to verify if online activation works. When NamePrint Graphics asks you for an activation code, it can mean a few things: (1) ‘Activate by phone’ was clicked; (2) the serial number was mistyped; or (3) that the program was unable to reach our [...]

I can’t locate the serial number for my NamePrint Graphics software. Where can I find it? You can find your serial number in the following 2 places: 1    On the CD sleeve If you received your copy of NamePrint Graphics software on a CD, the serial number is found the back of the CD sleeve [...]

            Every NamePrint Graphics software license comes with a limited amount of activations, in the event that you need to re-install your software at any point. Do you see the above error message? If you get this error, it means that all activations that came with your license have been [...]

“My NPG” or “NamePrint Gr” folder on your desktop When the program is first installed it places a folder onto your desktop called “My NPG” or “NamePrint Gr”; this is the default folder NPG uses to save its templates. Windows 7: C:\ProgramData\NamePrint Gr Copy the above link into an Explorer window. The folder is hidden [...]

Go to “Data Entry” Mode You might be working in “Name Badge Design” mode instead of “Data Entry” mode. Go to “Window” -> “Data Entry” to start making your name badges OR restart the program and choose “Start making name badges”.

Use the first 16 digits of the serial number. Our old version came with 32 digit serial numbers and our new version comes with 16 digit serial number. We made it possible for you to use the first 16 digits of your 32 digit serial number in the new version of our software. If there [...]

Check “Print to Printer” in image properties. Go into “Name Badge Design” mode, cancel the wizard and go to “File” -> “Open” and open the template that needs to have the image printed (if the template is not already opened). Double-click on the image and check/uncheck the box “Print to Printer”. Save the template. You [...]

Imprint Plus headquarters are at the following address: 21320 Gordon Way, Unit 260 Richmond, BC V6W1J8 Canada Imprint Plus location in Washington State is: c/o UPS SCS Auburn Door A37 1201 C Street NW Auburn, WA 98001 USA Imprint Plus’  Toronto office is located across the street from the historic St. Lawrence Market at: 100 [...]