Account Manager

About the Role

At Imprint Plus, what we sell is branding through name badges, lapel pins, and accessories. Our products are worn, seen, and experienced every day by employees and customers at some of the most recognizable brands in North America, including Staples, Ulta Beauty, Marriott Hotels, and MGM Resorts. We serve over 77,000 locations across 100+ countries.

We are proud to be named PPAI's Greatest Company to Work For in '24, '25, and '26!

As an Account Manager, you will work at the intersection of brand identity, customer experience, and operational execution. Our name badges and identification solutions are not just functional items. They are part of how global brands present themselves, build trust, and create consistency across thousands of locations.

This role combines strategic account management with new business development. You will operate in a fast-moving, high-volume environment where speed, accuracy, and relationship-building directly impact success. Every conversation is an opportunity to strengthen a brand, solve a real business problem, and grow long-term partnerships.

If you enjoy selling a product that people are proud to wear, working with iconic brands, and being part of a team that moves quickly and thinks creatively, this is an exciting place to build your sales career.

Key Responsibilities

• Prospect and develop new business through the various industries we work with
• Manage and grow an existing portfolio
• Respond quickly and professionally to customer inquiries in a high-volume sales environment
• Prepare quotes, follow up, and close opportunities to achieve and exceed sales targets
• Build long-term relationships with key decision-makers at customer organizations
• Work closely with Customer Service in a “divide and conquer” model for quoting and issue resolution
• Collaborate with internal teams to ensure customer expectations are met or exceeded
• Participate in industry trade shows and partner events in Canada and the USA

Required Qualifications

• Diploma or degree in Business, Marketing, or a related field
• Minimum four years of experience in sales account management and business development
• Proven track record of achieving or exceeding sales and revenue targets
• Strong written and verbal communication skills
• Ability to engage confidently with senior customer stakeholders
• Strong analytical, problem-solving, and organizational skills
• High level of energy, initiative, and accountability

Nice to Have

• Experience selling through any of the following channels or industries: distributors, resellers, promotional products dealers, retail, hospitality, or healthcare
• Background in manufacturing or B2B solution-based sales
• Experience working in a high-volume, fast-response sales environment
• Trade show or channel partner event experience

What We’re Looking For (Our Core Values)

We are looking for someone who naturally aligns with how we work and serve our customers:

• Service Excellence – You take pride in responsiveness, follow-through, and delivering a great customer experience
• Assure Quality – You care about accuracy, details, and doing things right the first time
• Innovate – You bring ideas, curiosity, and a willingness to improve how things are done
• Accountability – You own your results, commitments, and outcomes
• Teamwork – You collaborate across teams and believe the best results come from winning together

Why Join Imprint Plus

• Compensation includes base salary plus commission
• Established brand with global reach and over 43 years of long-term stability. We are part of Avery Products Corporation, a division of CCL Industries—a global organization with more than 100 businesses worldwide that is publicly traded on the Toronto Stock Exchange
• Strong growth opportunities
• Company pension matching
• Supportive leadership and cross-functional collaboration
• Exposure to major brands, distributors, and franchise organizations
• A culture that values performance, integrity, and continuous improvement

If you are driven by results, enjoy relationship-based sales, and want to grow your career in a respected, fast-moving organization, we would love to hear from you!

Job Type: Full-time

Pay: $65,000.00–$75,000.00 per year

Benefits

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program
• Work from home

Application Question

• This is an in-office position with the opportunity to work from home occasionally.

Work Location: Hybrid remote in Richmond, BC V6W 1J8