General Terms & Conditions

These Terms and Conditions will apply to the purchase of the goods detailed in our quotation by the buyer from the supplier and will be deemed to have been accepted by you from the date of delivery of the Goods and will constitute the entire agreement between us and you.

Goods

• The description of the Goods is set out in our sales documentation unless expressly changed in our quotation.
• We can make any changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.

Price

• The price of the Goods is set out at the time of quotation or the current date of your order or such other price as we may agree in writing.
• If the cost of the Goods to us increases due to any factor beyond our control including, but not limited to, material costs, labor costs, alteration of exchange rates or duties, or changes to delivery rates, we can increase the price up until the customer is invoiced.
• Any increase in the price under the clause above will only take place after informing the customer.
• You may be entitled to discounts, any and all discounts will be at our discretion.
• Price excludes transportation / delivery
• Price excludes any applicable tax or levies which are imposed or charged by any competent authority.
• The Supplier is the importer of record for United States shipments and is responsible for any applicable duties and brokerage fees for entry into the United States.
• Buyers whose bill to address is outside of Canada or the United States must pay in full (including shipping charges) by wire transfer, prior to the shipment of their order. Duty and Taxes are the responsibility of the customer and to be paid by the customer upon delivery to the courier or broker.

Orders, Cancellation and Alteration

• For Net Terms minimum order is $250, for Payment in advance our minimum order is $50. If orders are less than the minimum requirement a $25 administration fee will apply to each invoice.
• Orders cannot be modified once they have been submitted due to the automated nature of the Supplier ordering system. If an additional item is required, a new order must be submitted which will be shipped independently of the original order.
• If an order needs alteration it must be done within an hour of order submitted and must be before 2pm PST.
• Order Cancellation: Orders for customized Goods cancelled during production, will be charged for work completed at the time of cancellation plus a cancellation fee.  The cancellation fee is calculated as fifteen percent (15%) of the work completed.

Payment Terms

• Approved Accounts on credit terms are Net 30 Days. You must pay the invoice within 30 days of the Invoice Date. For details on our credit policy please contact accountsreceivable@imprintplus.com
• Payment methods accepted:  bank draft/money order, check, Visa, MasterCard, Amex, Discover, P-Cards, and EFT/bank wire transfer. 

Delivery

• The Goods will be shipped by the Supplier to the Buyer FOB SeaTac, Washington for ground shipments FOB Richmond, BC Canada for overnight / air shipments. Goods shall not be shipped until the Supplier has received a confirmation of an order. Each confirming order will specify the quantity of Goods to be shipped, the date of shipment, the method and service level of the shipment and the location(s) to be delivered to.
• We will arrange for the delivery of the Goods to the address specified in the purchase order, or to another location we agree in writing.
• If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
• Store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and/or
• Make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or
• After 10 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.
• If redelivery is not possible as set out above, you will be notified of this, and you must collect the Goods from our premise and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.
• Any dates quoted for delivery are approximate only. We will not be liable for any delay in delivery of the Goods that by a circumstance are beyond our control or due to your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

Inspection and Acceptance of Goods

• You must inspect the Goods on delivery or collection.
• If you identify any damage or shortages, you must inform us in writing within 10 days of delivery, providing details and photographs, where applicable.
• Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them
• We will be under no liability or further obligation in relation to the Goods if:
• If you fail to provide notice as set above; and/or
• You make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or
• The defect arises because you did not follow oral or written instructions about storage, commissioning, installation, use and maintenance of the Goods; and/or
• The defect arises from the normal wear and tear of the Goods; and/or
• The defect arises from the misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties.

Returns

• All products being returned for credit require a Return Merchandise Authorization Or Sales Return Memo (“RMA/SRM”) number issued by the Supplier. A representative of the Supplier will provide an RMA number and shipping details.  Returns for credit are subject to a restocking fee.  The restocking fee is calculated as fifteen percent (15%) of the total value of the product being returned or fifty dollars ($50) whichever is greater.
• Customized Goods are not returnable.
• Full or partial orders of non-customized Goods may be returned if all of the following conditions are met:
• The Supplier is notified within 30 days of shipment;
• Goods are returned to the Supplier within 30 days of issuing the RMA/SRM number; and
• Goods are still in their original packaging.