Not Receiving Your Password Reset Email?

When logging in to the Imprint Plus portal, using the correct regional site is essential. If you're not receiving your password reset email, it's likely due to accessing the wrong portal for your account location. 
This is a common issue for both Canadian and U.S. customers, especially in corporate environments where default browser settings may redirect users to the incorrect region.

 

Why am I not receiving the password reset email?

Imprint Plus has two separate portals: one for Canadian customers and one for U.S. customers. Your account is only recognized within the portal where it was originally set up.

If you attempt to log in or reset your password from the incorrect regional site, you may receive an error message or no email at all.

Here’s what typically happens:

• Canadian customers using the U.S. portal may receive an "invalid credentials" error, and password reset links won't come through because the account doesn’t exist in that region.
• U.S. customers using the Canadian portal will encounter the same issue in reverse.

 

How to resolve this issue

To access your account successfully, make sure you're using the correct login portal:

• U.S. Portal: www.imprintplus.com/corporatestores_us
• Canadian Portal: www.imprintplus.com/corporatestores_ca 

Once on the correct site, you should be able to log in or receive a working password reset link within a few minutes.

If you still don’t see the reset email, be sure to check your spam or junk folder.

 

Need additional support?

If you're unsure which portal to use or still can't access your account, our Customer Service team is here to help. Email us at customerservice@imprintplus.com or call 1-855-286-2158. We’ll walk you through the right steps to get back into your account. 

 

Related Articles:

• How do I create an account on the Impirnt Plus portal?
• How do I request access to the Plus Portal?
• How do I access my Plus Portal?
• I forgot my password. How do I reset it?