Why is My Validation Code Not Working?

If you're trying to create an account on the Plus Portal but your validation code isn’t working, there are a few common reasons that may be causing the issue. This code is essential for linking your account to your organization’s approved products, so it’s important to get it right. 

 

1. You may be on the wrong regional site

Each validation code is tied to a specific regional portal. Make sure you are registering on the correct site based on your location:

• United States: www.imprintplus.com/corporatestores_us
• Canada: www.imprintplus.com/corporatestores_ca

If your company is based in Canada but you’re trying to register through the U.S. portal (or vice versa), the code will not work.

 

2. The code may have been entered incorrectly

Validation codes are case-sensitive and must be entered exactly as provided. Double-check for typos, extra spaces, or character substitutions. For example, the letter “O” can easily be mistaken for a zero, and vice versa.

 

Still having trouble?

If you’ve confirmed that you're on the right site and the code is correct but it still isn’t working, contact our Customer Service team for assistance. We’ll verify your organization’s access and provide an updated or replacement code if needed.

Email: customerservice@imprintplus.com 
Phone: 1-800-563-2464

Our team is here to ensure your setup process goes smoothly so you can access your portal and start ordering with confidence. 

 

Related Articles:

• How do I update my contact information in my account?
• How do I create an account on the Imprint Plus portal?
• How do I request access to the Plus Portal?
• How do I access my Plus Portal?