FAQs

Ordering

Can I see a proof before ordering?

How can I view my order history?

Can I get a free sample to test?

How do I place an order?

Returns

Do you accept returns/exchanges?

I want to return my purchase! What do I do?

Can I exchange my order instead of returning it?

How long does it take for me to get a refund?

Shipping

How much does shipping cost?

How long does it take you to process an order before it is dispatched?

Do you ship packages internationally?

How can I track my order shipment?

Do you offer free shipping?

Payment

What forms of payment do you accept?

Do you accept international credit cards?

Do you charge sales tax on any item?

Can I pay with multiple Visa, Mastercard, American Express cards?

Across the Board

Do you have a catalog?

Do you match prices if an item goes on sale after my purchase?

How can I write a review on a product?

Do you offer any support or training of your products?

What are cookies? Do I need to enable cookies on my browser?

Distributors FAQ

Do you have distributors in my country?

Can I get a free sample before ordering?

Do you have specific pricing for resellers?

Do you offer any support or training of your products?