Privacy Policy

Effective date: 2018.12.19

As a valued customer, we respect your privacy and we want you to feel comfortable with the information we collect from you. We take the matter of your privacy very seriously. Please take a few minutes and read about how we collect, use, manage and disclose personal information, and the measures we take to protect the confidentiality of this personal information. This Privacy Policy covers the collection, use, management, and disclosure of personal information on our website:

I. Definition

“Personal Information” is information about an identifiable individual.

II. Collection and Use of Personal Information and Non-Personal Information

Visitors to our websites can browse without providing any Personal Information. Our websites also allow visitors to purchase services and products, contact us, and/or participate in online surveys. In the course of these online transactions, we may ask you to provide your Personal Information. The Personal Information that we may ask you to provide includes your name, mailing address, phone number, email address, location information, and credit card information. Your provision of Personal Information to us is entirely voluntary.

We process your Personal Information for our legitimate business interests and/or where we have your consent. We process Personal Information in the following ways:

  • To complete a transaction, manage our business, collect on our accounts and provide delivery;
  • To provide you with services you have requested;
  • To communicate with you;
  • To create website activity summary statistics, direct development, customize our online business service, develop marketing activities, and manage online business development efforts;
  • To understand your needs and make customized information available regarding other products and services offered by us;
  • To provide tailored services and personalized customer experiences;
  • To provide you with interest-based advertising that we feel may be of interest to you unless you have opted out;
  • To confirm or authenticate your identity and ensure your information is correct and up-to-date; and
  • To comply with legal obligations and regulations.

We may also collect Personal Information about you for other purposes from time-to-time, or as permitted or required by law. We will always identify any additional purpose prior to or at the time of collection.

We will not send you unsolicited email. If you choose to provide your Personal Information upon registration, then we will send you emails relating to the mailing list(s) or service(s) you joined, as well as marketing offers. You may opt-out of receiving future email messages. See the Opt-Out section below.

We also collect non-personal information (Non-PI), which includes but is not limited to contact preferences, device identifiers, IP address. We use Non-PI in a variety of ways, including to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, and to improve our services.

III. Disclosure of Personal Information and Non-Personal Information

Any Personal Information collected will not be disclosed to third parties, except as described here.

  • Third Party Service Providers. We may use third-party service providers to provide website analytics and search reporting, to help manage social media, to assist us with interest-based advertising, or for other purposes. If we disclose Personal Information to a third party, we require the third party to maintain the same level of privacy protection as described in this Privacy Policy.
  • Legal Process. We may be required to disclose your Personal Information as authorized or required by law.
  • We may also disclose Personal Information subject to exceptions in the privacy legislation.

We may share your Non-PI with third parties to assist us with advertising and other objectives. Aggregate Non-PI is anonymous information does not personally identify you.

IV. Opt-Out

You may opt-out of having your Personal Information used for interest-based advertising. You can learn more about opting out here: out of interest-based advertising does not mean you will no longer see advertising online, but the ads you do see may not be tailored to your interests.

You can opt-out of receiving marketing email or mobile messages by:

  • Emailing your opt-out request to;
  • Mailing to Imprint Plus, a Division of CCL Industries Inc., 21320 Gordon Way Unit 260, Richmond, BC, Canada, V6W 1J8; or
  • Clicking on the “unsubscribe” link in the footer of our marketing emails and newsletters.

Please note that your opt-out will stop further marketing and promotional emails from us BUT will NOT stop transactional or informational email communications from Imprint Plus. Examples of transactional or informational email communications are those messages relating to your Identification Activity, notifying you of a material change in this Privacy Policy and/or the websites’ Terms of Use, and notifying you of an actual or suspected security incident that affects your Personal Information.

V. Personal Information Retention Period

We may keep a record of your Personal Information, correspondence or comments in a file specific to you. We retain your Personal Information only for as long as it takes to fulfill the purpose for which it was collected or for sufficient time to allow you access to the information.

Information that is no longer required by us will be destroyed.

VI. Your Rights

  • If you make a written request to review any Personal Information about you that we have collected, utilized or disclosed, we will provide you with any such Personal Information to the extent required by law. We will make such Personal Information available to you in a form that is generally understandable and easy to read.
  • You may update, correct or delete your Personal Information and preferences at any time by accessing to your account page. Please note that the changes you make will be reflected in the active database instantly or within a reasonable period of time.
  • We may use automated decisions making in processing your Personal Information for some services and products. You can request a manual review of the accuracy of an automated decision if you are unhappy with it.
  • Where we have obtained your consent to process your Personal Information, you may withdraw consent by contacting our Privacy Officer by e-mail at or by mail at the following address: Privacy Officer, Imprint Plus, a Division of CCL Industries Inc., 21320 Gordon Way Unit 260, Richmond, BC, Canada, V6W 1J8.
  • You have the right to lodge a complaint with the supervisory authority in the jurisdiction where you live.

VII. Security

We take reasonable security measures to protect Personal Information collected through the website from loss, unauthorized access, destruction, misuse, modification, and disclosure. Our primary objective is to maintain the integrity and security of the data. We protect the security of your credit card information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Please understand that no security measures can protect all information 100% of the time.

VIII. Cookies & IP Addresses

a) Cookies

Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We may use cookies to help us provide you with personalized service and to help make our websites, applications, and services better for you. You can decline to accept some cookies or block some cookies, using the options available on your browser. Please understand that if you block cookies, there may be some features of the websites that are unavailable to you.

b) IP Addresses

An IP (Internet Protocol) address is a number that’s automatically assigned to your computer whenever you surf the Web. Web servers automatically identify your computer by its IP address. When a visitor requests pages from our websites, our servers log the visitor’s IP address. We do not link IP addresses to any Personal Information. This means that a user’s session will be logged, but the user remains anonymous to us.

IX. Our policy on children’s information

Our site is not directed to children under 16 and we do not knowingly collect information from children under 16. If you learn that your minor child has provided us with Personal Information, please contact us.

X. Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy. We will post changes directly to this Privacy Policy, so it is your responsibility to check back here from time to time to review this Privacy Policy. If we make a material change in the type of information we collect or its use, we will provide advance notice of such change, and obtain your consent for the new collection or use, as required by law.

XI. Contact Us

Imprint Plus, a Division of CCL Industries Inc., controls the data collected. The Privacy Officer takes responsibility for the day-to-day compliance with all relevant data privacy laws and regulations related to the collection, use, and disclosure of personal information. Please contact the Privacy Officer using the contact information below if you have questions about this Privacy Policy:


List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.