How Do I Request a Warranty Replacement for My Badges?

At Imprint Plus, we stand behind the quality of our products. If you believe your item is defective or may be covered under warranty, we’re here to help.

 

What qualifies for a warranty replacement?

Warranty coverage typically applies to issues related to manufacturing defects or product performance that fall outside normal wear and tear. This may include:

• Badge components that break under regular use
• Manufacturing flaws in the backing, casing, or lens cover
• Defective magnet or pin fasteners

Please note that damage caused by improper handling, misuse, or normal aging may not be covered under warranty. 

 

How to request a replacement

To begin the process, please contact our Customer Service team and provide the following:

• Your order number or proof of purchase
• A brief description of the issue
• A photo of the defective item (if possible)

Reach out by phone or email:

• Email: customerservice@imprintplus.com
• Phone: 1-800-563-2464

Once we’ve reviewed your request, we’ll let you know if the item qualifies for replacement and guide you through the next steps.

 

Our commitment to you

If your item is approved for warranty replacement, we’ll work quickly to get a new product shipped out so you can stay on track with your team’s needs. Your satisfaction is our priority, and we’re here to make sure your badge program continues to run smoothly.

If you’re ever unsure about your warranty coverage or have questions about the condition of a product you’ve received, don’t hesitate to get in touch. We’ll assess the situation and offer the best solution.

 

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