All Topics

Shipping & Lead Time

Plus Portal & Account Management

Design Tools & Printing Support

Payment & Billing

Assembly & Product Setup

Design & Branding Best Practices

 Shipping & Lead Time

• How much does shipping cost?

• How long does it take to receive my order?

• How can I track my shipment?

• Where does Imprint Plus ship?

• What shipping methods do you offer?

• Can I ship an order to a P.O Box or Military APO/FPO Box?

• Can I expedite my order?

 Plus Portal & Account Management

• How do I create an account on the Imprint Plus portal?

• How do I request access to the Plus Portal?

• How do I access my Plus Portal?

• I forgot my password. How do I reset it?

• How do I place an order through the Plus Portal?

• What is the minimum order quantity (MOQ) for custom badges?

• What payment options are available in the Plus Portal?

• Where can I find my validation code?

• Why is my validation code not working?

• How do I update my contact information in my account?

 Design Tools & Printing Support

• What are the system requirements for NamePrint Graphics?

• How do I set up NamePrint Graphics (NPG) Cloud?

• Where can i find my badge templates for n

• I already purchased NamePrint Graphics. Where can I download it again?

• How do I access NamePrint Graphics (NPG) Cloud?

• How do I use NamePrint Graphics to create custom badges?

• How do I reset my NPG cloud password or get a validation code?

• How do I use the Design Studio to create custom badges?

• How do I print insert sheets correctly?

• How to create badges with the Design Wizard

• How to start printing from a specific insert number?

• What should I do if my badges aren't aligned correctly when printing?

• Where can I find the print instructions for the NPG software?

• How do I enable or disable logo printing?

• Should I use an inkjet or laser printer for my badges?

• What file formats and resolutions are best for badge printing?

• Where can I find the serial number for my software?

 Payment & Billing

• How do I request an invoice or make a payment?

• What payment methods does Imprint Plus accept?

• Can I get a quote before I order?

• Can I see a proof before ordering?

• How can I view my order history?

• Can I get a free sample to test?

• Do you match prices if an item goes on sale after my purchase?

• Do you charge sales tax on any item?

• How do I apply for tax exemption?

• Are you PCI compliant?

• What is Imprint Plus’ refund and return policy?

• How do I request a warranty replacement for my badges?

• Do you offer wholesale pricing for your products?

• Can I place a bulk order or order name badges for multiple locations?

 Assembly & Product Setup

• How do I assemble my name badge?

• What are the different backing options for badges?

• Why won’t my badge magnet stick properly?

• How do I replace insert sheets in my reusable badge?

 Design & Branding Best Practices

• What are some creative ways to customize my name badge?

• What are the best fonts and colors for name badges?

• What’s the best way to add a logo to my badge?

• How do I create a professional-looking badge design?

• What are the best practices and common mistakes to avoid when designing my first name badge?

• How can I match my badge colors to my brand’s colors?